Our Policies: Arrival
Please arrive at least 10 minutes prior to your scheduled reservation.
This will allow you time to check in
with the front desk, change into
a smock, enjoy a complementary beverage or preview a possible new
look in
our hairstyling books or magazines.
Late Arrival
To ensure the promptness of all reservations we reserve the right to
reschedule
any reservation that is 15 minutes late or later to
another convenient time.
Cancellations
Cancellations or reservation changes made at least one business
day in advance allows our
team the opportunity to accommodate
other guests and will be greatlyappreciated. We understand
emergencies
occur and schedules change. Please be advised that
in repeat cancellation instances a credit card guarantee will
be
required to reserve a future appointment. A 50% fee will be charged
based on reserved services
if it should be cancelled.
Gratuities
Falls Salon would prefer gratuities
not to be added to any credit card,
debit card or check purchases due to the limited cash drawer.
Children
The Falls Salon welcomes all well-behaved children.
Please remind your
children to avoid running, spinning or
climbing on chairs, or opening any closed drawers in the
styling areas.
Most drawers at The Falls Salon contain
sharp objects and chemicals that could potentially be dangerous
to unsuspecting
children.
Cell Phones
We strongly discourage the use of
cell phones in the
styling and color areas. We encourage you to turn your
cell ringers to the vibtrate setting
when you arrive.
Payment
The Falls Salon accepts Visa, Mastercard,
American Express,
Discover and Debit cards, in-state Personal Checks and Cash
for payment of Products
and Services.
Returns/Refunds
The Falls Salon proudly stands
behind all products we
recommend and sell. Should you find dissatifaction with any
product purchased at
The Falls Salon we will gladly apply the full
value of the returned product to another product of your choice.
Electrical appliances (ie. blow dryers, flat irons curling irons...)
may be returned within 14 days of purchase
providing the
packaging and it's contents are undamaged and consistent with
the date of original sale.
All sales of brushes, combs and hair
accessories such as head bands, clips, barrettes etc. are final.
Hairdressing
is a form of artistic expression. We at the Falls Salon
celebrate the creativity and individuality of our service
providers.
They are committed to their art as well as to serving you.
If you are dissatisfied with
one of our stylist's artistic impression
please call and give us the opportunity to work through it with you.
It may be something that can be remedied quickly by the same stylist
or you may select to work with another of
our multitalented stylist.
Color Formulas
All hair-color formulas are
the intellectual property of The Falls Salon
and are available for licencing. Sould you find youself relocating
to
another area or have a friend and/or family member who loves your
hair but is out of town and is unable to
visit us at The Falls Salon,
we are happy to provide this option for you.
To purchase a formula
the cost is $150.00 each.
However we do recommend you seek out a professional stylist
from a
reputable salon to assist you with any chemical service
for your hair.
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